Frequently asked questions about how Findmeyou Dating works
Here you can find answers to some of the most popular or frequently asked questions. Most questions have been answered within this section.
If you can’t find what you’re looking for please contact us
How Does findmeyou dating work?
Simply choose a username (a screen name or alias), set up a profile (always be as descriptive as you can) and add a current profile photo. You can view other members from your profile homepage, you can search for members, video date with members and use the meet me feature. Apart from the great standard features that we offer you can also see other members before the real dating starts by booking a video date online.
If you prefer not to video date then you can send other members a message. Messages are sent to their profile email address directly from you – your real name and email address are never shown. Messages are sent from your profile, not a real email address. Before giving out your real contact details we recommend that you read the guidelines on our dating safety page. There is never any reason to give out your details because everything can be done within the safe environment of Findmeyou
Struggle with conversations?
Use our flirt bubble feature to keep your online conversations flowing…
How do i join
Does Findmeyou chemistry match people?
When creating your profile you will have to answer some basic questions about yourself, likes, and dislikes. The answers you provide will determine what kind of members you’ll be matched with and shown as suggested love interests. This doesn’t mean that your choices or options will be limited, it simply means that you’ll have certain members to choose from with similar interests first.
Our match-making process is very simple and provides you with quicker results. We believe that attraction which is based on an up to date honest profile image, an honestly written profile, and face-to-face interaction will give you the best opportunity of finding love online.
Is online dating safe?
However, Findmeyou does make online dating as safe as possible by having the features in place that can ensure that all safety issues are tackled. Some of our features help confirm that you’re talking to real people, our verification system confirms that our member’s identities are real and our face-to-face video date feature can help prevent catfish profiling. Regardless of all these safety features, always be vigilant and use common sense when arranging to meet anyone you have been in contact with and tell someone where you’re going and who you’re meeting.
How do I become verified?
Simply head over to your profile area and click the verify profile button, then follow the three verification steps. We will confirm your email address, your mobile phone number and will request a short video snapshot via your webcam or mobile phone camera to confirm who you are and to show that you resemble your current profile photo.
If you fail any of our three steps then you will have to complete an ID verification. You will be asked to provide a snapshot of your current Passport, ID photo card or Driving license. Learn more about profile verifications.
Do I have to create a profile and upload a profile picture?
How do I edit my profile?
When will my profile be live and how long do changes take to show?
Will my profile remain live on Findmeyou after my subscription ends?
We will always prompt you to upgrade once your profile has returned to a basic account, you will need to re-register and re-subscribe if you want to activate your subscriber benefits again.
Is content on Findmeyou censored?
- Contain contact information such as email or Skype addresses, Telephone numbers, addresses, etc.
- Are illegal, e.g. under 18 years of age or solicit contact from people under 18 years.
- Are racist, or attack other groups or religions.
Please refer to our terms&conditions for full details.
What do I do if my profile is rejected?
Can my profile or information be seen on other dating sites?
Membership, Payment & Refund Questions
Do I have to be a paying member to send messages and gifts to other members?
Do I have to be a paying member to book a video date?
How much does it cost, what are the subscription fees?
We offer subscription terms over 3 months priced at £39.99 saving £19.98 which is equivalent to £13.33 per month.
6 months priced at £59.99 saving £58.95 which is equivalent to £9.99 per month.
9 months priced at £79.99 saving £99.92 which is equivalent to £8.88 per month.
12 months priced at £99.99 saving £239.88 which is equivalent to £8.33 per month.
How can I tell if i'm a free member or a premium member?
What are the payment methods?
Is Findmeyou safe when using my card or bank details
No credit or debit card details are stored in our database or website. When making a payment through BACS you will be transferring money directly from your bank account into our business account. If you have any concerns regarding safety when paying directly into our business account, please refer to our safety advice.
Will my subscription renew automatically?
Should you wish to cancel the automatic renewal of your subscription, simply go to our cancel subscription page and send our team a request to cancel. We don’t have an automatic cancellation process due to your details falling into the wrong hands. You can find out more about auto-renewal here.
How do I upgrade to premium member?
How long will it take for my account to be premium after I have upgraded?
I have not used all of my subscription and want to cancel my account, will I be refunded?
What is the difference between a free member and a premium paying member?
Free member options
: Create a profile
: Upload photos (create albums)
: Upload audio files
: Upload video files
: View profiles on Findmeyou
: Access Findmeyou dating advice
: View emails sent by other members, but not reply
: Search profiles/members for free
: Access date tracker, blogs and meet me features
Premium member options
: Send emails
: Reply to received emails
: Compose new emails
: Advanced search and save searches
: Access interest bubble (find other members with similar interests)
: Postcode search, to find profiles within selected miles
: Send virtual gifts to other profiles
: Instant message members
: One-on-one chat
: Comment on other members profiles (member has to approve comment)
: See who’s viewed your profile and see the profiles you’ve viewed
: See who’s trending (see what members have the most winks, friends, Favourites, emails.
: Book a video date and send members video date requests
If I'm not happy with the service Findmeyou provides is there a refund option?
My account settings
You can view your current username which can’t be changed, you have the option of updating your password, your email and submitting them for review. To change your username you’ll have to delete your account and subscription and start again, so think about this when choosing a suitable username.
Help! I have forgot my login details.
I have requested my login details, but haven't received them.
I can't login to my account with the details you have provided?
Can I change my username, password and email address?
You can change your password by going to profile / settings / account.
You can change the email address you signed up with, but you can’t change your username. You can only use your username for your current account you’ve created. This will stay with you as long as you’re a member of Findmeyou (this is good to bare in mind when choosing a username). You can contact our team and request to delete your account permanently, then set up a new account with a different username.
I am not receiving emails from Findmeyou or members, why is this?
The most likely reason you have not received our email is that they are accidentally being treated as spam by your email provider. To make sure that our emails are not filtered into your ‘junk’ or ‘spam’ folder, please add Findmeyou to your list of trusted senders by following these instructions:
Hotmail – Access your Safe List by clicking on ‘Options’ in the right-hand corner, then ‘Junk E-Mail Protection’ and then ‘Safe List’. Add the domain name findmeyou.com in the box provided.
AOL – Add the domain name findmeyou.com to your address book.
Yahoo!Mail – Look for any of our messages in your ‘bulk’ folder, open the message and click on the ‘this is not spam’ link next to the ‘From’ field.
Other Providers – Try adding the domain name findmeyou.com to your address book or contact list. If this option is not available, try moving the message to your Inbox or forwarding the message to yourself.
If other messages continue to be filtered and collected by your ‘Junk’ or ‘spam’ folder, contact your E-mail provider’s technical support and explain the problem.
How much control do I have over my member settings?
As a basic member, you will have limited control over your profile area.
- You can create a profile and upload photos, audio files, and video files.
- Access your settings.
- Change your email address and password.
- Set up your match alerts by frequency, gender, and age.
- View the blocked member area, you can unblock members here.
- Set your notification preference (select yes or no to accept private messages and friend requests from other members.
- Set your privacy, choose who can view your profile.
- Upgrade your account and choose membership.
- As a premium member, you will have full access and control over your account.
How do I delete my account?
If you want to delete your account please submit a delete request to our admin team, we will deal with your request within 48 hours. If you use our services within the same period from requesting to delete your account and are still in a subscription plan, you may incur a charge (we don’t provide an automatic delete account option in case your account falls into the wrong hands).
Please login to your account to access and use this delete form.
Why has my account been deleted after one month?
When registering with Findmeyou all members are prompted to create a profile and upload a photo. This is essential and is why Findmeyou works. Our mission is to provide honest and safe dating and hope to give confidence to those using our services that people on our system are real and looking for love.
We will make standard safety checks after registration which can take up to a week to complete. People can register for free which gives them certain limited features, but all members will be prompted to upgrade to our premium service after the one month cooling off period to ensure that other members have a better dating experience and to make sure that they’re contacting real people and not outdated accounts, dead profiles or bogus profiles on our system (this only applies when Findmeyou is in premium mode).
We also prompt all our member to complete our 1-2-3 verification process. This involves an email check – mobile phone check – video snapshot check (all processes are for exclusive admin use only and will not be live anywhere on our website).
Photo & Media Questions
Does my photo automatically show up in my profile?
No, all uploaded photos must be checked and approved by our media team before they become visible on your profile. we need to check all photos for authenticity and to make sure they are suitable. Photos are usually checked within 24 hours of uploading them, but this may be longer on weekends and holidays due to staff shortage.
Are there any requirements for adding photos?
Yes, your photo must be in the JPEG, GIF, PNG, BMP, TIFF or PCX format. Your photo must be less than 4100kB, but there is no restriction on the dimensions of the image you upload. Our website automatically re-sizes your images if they’re too large. Please contact our admin team if you’re experiencing problems uploading photos.
Why did my photo disappear from my profile?
Your photo may have been deleted because 1) it didn’t comply with our technical requirements, 2) your photo is obscene, 3) your photo is a picture of a celebrity or 4) your photo contains other copyrighted material such as a cartoon image.
What photos can I upload to my profile?
You can upload 10 additional photos and these can be anything you like, within reason. If our media team see any photos that are in breach of our terms&conditions or contain sensitive material they will be rejected.
How many Photos can I upload
You can upload 10 photos and your profile photo. All photos will be vetted by our media team before they’re visible in your media section of your profile.
How many videos can I upload
You can upload 10 videos. All videos will be vetted by our media team before being visible in your media section of your profile.
How many audio files can I upload
How do I upload a photo?
To upload a profile photo, go to your profile area, choose edit profile, scroll to the bottom and choose – upload file. To upload additional photos that will show in your media album, go to your profile area, choose media then create an album (name it) and upload photos by clicking upload file. If you have trouble with these options you can email your photo to our media team: email@example.com or post a photo to our office address: 109 Vernon House, Friar Lane, Nottingham, NG1 6HQ UK. Please include your username and email address so our team can match your photo to your profile.
I'm having trouble uploading my photos.
First, make sure that you’ve saved your photo in a standard image format, then check that it’s the right size and not to large. We ask that the JPEG file does not exceed 1MB and that the image size is at least 250px wide and 270px high. You can find online software to edit your images before uploading them to our system (pic-monkey / pixlr are free image software services). If you’re still having problems, you can email the photo to us by attaching your photo, telling us your first name, last name, date of birth and username. Please email the photo to firstname.lastname@example.org
My photo doesn't fit, there are black lines on either side.
If you’re uploading an image to use as your profile photo we advise that you use images that are wider in width and smaller in height. Example of the best image size would be 300 wide / 150 high. Example of a bad image size would be 150 wide / 300 high.
How do I search for other members?
Go to your profile area and choose search, you will see different search options. You can choose Basic Search, Advanced Search, Post Code Search, Distance Search, and Close By. These search options are explained in detail in the profile help section and in the help section in your profile area.
What's the difference between Basic Search and Advanced Search?
Our Basic Search means that you can search members based on – gender, age, country, city and username. You can also add additional options like – online only, pictures only and the option to save the search. Our Advanced Search means that you can search using the above information, and by using additional options that let you search members using the same drop down questions you and other members input when creating your profiles.
How do I do a postcode search?
What do I do with my saved searches?
If you are regularly searching according to the same search patterns and criteria, you may save your searches and label them to help you search in the future. When you return to the Search page you can click on any of your saved searches and it will automatically bring up the results, making it a quicker process.
Video Date Questions
Can I go on multiple video dates with the same member?
Yes, you can book as many video dates as you want, whether it’s the same member or a different member, the choice is yours. There is no limit to how many video dates you book, you can video date multiple times, but if your video date request is rejected and you keep requesting video dates with the same member you may be reported to our complaints team.
If video dating is used correctly and not abused, it helps you and other members before meeting in person, face-to-face interaction gives you the opportunity to see how people really behave, how they laugh, how they smile, how they react and whether they’re right for you. Video dating also gives you confidence that who you’re in contact with is who they say they are. Try to communicate with the members you want to book a video date with through our chat/email services first, you will have better results and will receive more video date bookings.
What happens if I video date with someone who is rude or abusive?
Our video date feature has an abort button if you experience any problems during the video date you can abort at any time. Most of the time other members behaviour can be dealt with by aborting and blocking them in your profile area. If you have been offended by another member or think they may be a threat to others members and aborting the video date or blocking isn’t sufficient, then you should report the member to our complaints team
By reporting another member, this will result in an internal investigation and may lead to a police investigation. If the member in question is abusing our services, their account will be deleted. This is a very serious procedure, so always be sure that the member has done what you say they have and has caused you distress before you log your complaint. Our team has ways of checking and investigating further.
I am trying to video date, but it doesn't work.
If you’re having problems with our video date feature please check these solutions first
- You have a working camera/webcam
- Your browser is compatible with our services (If not, update your browser or choose another one)
- You’re a premium member
- You’re not already blocked
- Your AdBlocker is deactivated
If you have checked the issues above and are still experiencing problems, then please contact our admin team.
Do I have to pay extra for features once I have upgraded to a premium account?
No, when you upgrade your account to premium membership all of our features will be available without further charge. (this applies to all current features on Findmeyou.com (This may not apply to future features that are added).
How will I know if I have been matched, where are my matches?
In your profile area you can set up your match alerts, you will be sent an email if you have a match. For example: If you have answered questions in your profile area that match with another members answers you will be considered a match and you’ll be sent a notification.
Close By' feature isn't working?
If you have submitted your post code when editing your profile and our Close By feature still isn’t working then you may need to update your current location. Go to your profile area, choose edit profile and choose to edit current location. You will be prompted to confirm edit, then you can find members that are located within a geographical location to your own.
If you’re still having problems, contact our admin team.
What happens if I add someone to my favourites?
This is a great way of letting people know that you might be interested in talking to them. When you add someone to your favourites they will receive a notification, if you want to keep track of members that you might want to contact in the future, but simply don’t have time now, add them to your list. Their profile will then show in your ‘Favourites section’.
How do I remove a member from my favourites?
Go to your favourites section and click on the X in the top right-hand corner of their profile photo, they will then be deleted from your favourites list.
Composing a new message
If you haven’t previously emailed any members then no name options will show up to choose from when composing a new email message. You need to send a message directly from other members profiles first so their name will show up in the email section in future.
Someone has sent me an email and I cant reply, Help!
You must be a premium paying member to reply (unless we are in free mode). You can view emails sent from other members, but you need to upgrade to contact them back.
Will my messages automatically delete?
Your messages will be kept indefinitely, it’s up to you to delete the messages that you no longer want (for security reasons we may retain emails for a period of time regardless of whether you have a subscription or are a member of Findmeyou).
How can I stop receiving messages from certain members?
If for any reason you no longer want to receive messages from a certain member you can ‘block’ them by clicking on ‘Block user’ in your profile area. You can also choose to report the member which automatically sends an email to our admin team for further investigation. When you block a member, you will no longer receive messages from them. The person you have blocked will only be notified if they try to send you another message. If you want to ‘unblock’ a member, you can do this by going to your ‘Profile area’ click Settings / Blocked and then choose the ‘Unblock’ option.
How will I know if I have messages from other members?
You will receive two notifications messages from other members, you can see the notifications under your profile photo in your profile area by hovering over the envelope icon. You will also get a pop up notification when you log into your account telling you that you have a new email to view.
How do I block members?
Go to a members profile, you’ll see the ‘Block User’ option, click block user. This member won’t be able to contact or email you anymore. You can view blocked members and unblock members by going to your profile – settings – blocked.
Can I report members to Findmeyou?
Yes, there are two ways you can report a member
- Go to the member’s profile, you will see the ‘Report User’ option, click report user. Our complaints team will then receive an email and will be in touch with you to confirm more information.
- If you want to report a member in more detail you will find the complaints link at the bottom (footer section) of Findmeyou.com. Fill in the details, add a complaint and add the username of the member in question, we will then look into this and reply within 48 hours. Please only use the complaints section if you have a valid reason, as this may result in the member being deleted and banned from Findmeyou.
Understanding privacy settings in your profile area.
You can choose what other members can see and access regarding your profile in your privacy settings section
- private messages (yes/no to confirm whether other members can send you private messages).
- Friend requests (yes/no to confirm whether other members can send you friend requests).
- Who can view my pictures (here you can set who can view your pictures, choose everyone or friends)
- This same process applies to: Who can view my friends / who can view my profile / who can view my audio and who can view my videos.
- Contact permissions choose what genders can contact you, click man for men, woman for women or man and woman for both.
Does Findmeyou share my personal information with 3rd parties?
No, we don’t share your details or information with any third party websites and we don’t pass your email on to anyone else. All of your personal details are kept safe on our secure database. Only our admin team has access to your details. We only need to view your personal details when administrating your account or answering any queries you may have. Your bank details and financial details are not kept on Findmeyou.com or saved in our database. No one at Findmeyou will have access to this information. All of your payments to Findmeyou Dating Ltd are handled through a secure server.
Do you keep my personal details and profile on your system after I have deleted my account and subscription?
No, we do not keep any profiles live after they have been deleted. Findmeyou is all about honesty, it would be unfair to other members if they thought a profile existed, but when trying to contact them received no reply because the profile had been deleted yet kept on our system or the profile was fake. When you cancel your subscription, your profile and account will no longer show on our system. Other members won’t be able to view or access your profile, but there may be a few days overlap between processing your request to delete your subscription and your profile not showing up on our system.
What do you do with my information if I cancel my membership?
If you decide to cancel your membership your profile will be removed from our website and you will no longer receive any emails from us (only promotional emails if you’re subscribed). We are obliged to keep your personal information on our records for a period of five years to enable us to respond to any queries or complaints you might have. After five years, we will delete all of your personal information from our records, apart from any information – such as your billing information – that we are legally required to keep.
Is my privacy respected?
If you can’t find the answers to your questions please Contact Us
All the information and advice on findmeyou.com is subject to personal tastes or experiences.
There is other dating advice available from many other sources, the advice on Findmeyou.com is given to protect and help our customers when searching for love. Although we can’t be responsible for our users dishonesty, we do advise against it. Findmeyou.com is an honest based dating service, we hope to provide our users with an honest online dating adventure and experience. This does not mean our advice will guarantee our customers dating success, but will give them the tools and best opportunity for finding love.